Re/Claiming Agency: Learning, Liminality and Immigrant Service Organizations

E-learning service in Brazilian public organizations

This study investigated the constructs that influence satisfaction and continuous use intention in e-learning services through a sample of 343 employees of two Brazilian public organizations. The main contribution of this study is the delivery of an assessment tool for performance oriented to training courses at distance in public organizations.

Prioritizing Service Organizations Based on Classified Service Quality Dimensions by MADM and mportance-Performance Analysis

Current study aims to prioritize four-star hotels through atwo-step procedure: firstly, classifying service quality dimensions (SQDs)based on Importance-Performance Analysis and secondly prioritizinghotels based on classified SQDs analysing the results. To reach that aim,the customers of three 4-star hotels were considered and asked to statethe quality of the service they expected to receive pr...

Human Service Organizations

information technology in service organizations

in this paper an attempt has been made to show how information technology (it) is used as a strategic tool to meet competitive advantages and how it is rapidly becoming a necessary ingredient for achieving quality within the service industry. an in-depth review of information requirements for service sectors has been made and the possible relationships between it and typology of service organiz...

Reclaiming thinking : dialectic , dialogic and learning in the digital age

This paper examines and reflects on a selection of approaches to technology enhanced learning that focus on the promotion of contemporary interactions and thinking. These processes and practices are articulated in terms of dialectic and dialogic dimensions of learning dialogue. We hold that these dialectic and dialogic processes (interpreted broadly) are a primary 'engine' for stimulating and s...